“I would just like to say a few words about your assistance when I most needed it in my role as a solicitor last year. As you are aware I was too ill after the event to put anything in writing and it has taken a year just to get back to some normality.
You really were not only a beacon of hope but a reassuring and calm voice in the middle of a storm. Sadly, I did not know who to turn to but after we had spoken on the telephone knew you would help without just treating me as another case, which was the impression I got previously from speaking to another solicitor whose details were given to me.
So thank you for listening to me and for all your efforts, as I really felt that you went the extra mile. Long may people like you exist within the profession.”
Solicitor