“Dear Jon
Well, I am truly lost for words. The last 12 months have been very challenging for me personally. On opening an email from the SRA stating that they were investigating me I felt like my world was falling apart, and all after so many years of study and hard work.
I decided to instruct a solicitor to represent and advise me and in doing so I contacted a number of Solicitors to assist. Needless to say after speaking with you I knew exactly who I wanted to instruct. You gave me confidence from our very first conversation and made me feel like someone was fighting my corner. You explained everything clearly and you were incredibly kind and helpful.
The letter you drafted in response to the SRA was fantastic, and clearly showed your wealth of experience and expertise.
You were only ever a phone call away and would reassure me during the agonising wait for a response from the SRA.
Finally, when the SRA made their decision that they were taking no further action, you called me and gave me the terrific news over the phone. I cried from sheer joy of knowing that this nightmare was over and I honestly cannot thank you enough, you restored my faith in fairness and I although I hope and do not expect to ever have to instruct you again, I have no hesitation in saying you are the only solicitor I would ever use or recommend for such matters.
You were worth every penny and more, and words cannot express how truly thankful I am. I owe you my career.
And honestly thank you so much, I will be forever grateful.”
Solicitor.