“I would like to say that I am extremely grateful for your genuine support through this matter, that has been a traumatic and an inordinately long process, not due to your fault. I have felt from the first time we spoke, that you understood two fundamental aspects of dealing with the SRA, firstly how I as a customer felt, namely aggrieved hurt and offended at the unfounded allegations being thrown at me, and secondly and very importantly how the SRA operates. Then adding to the service that I received, you were able to combine your finely tuned knowledge of the two matters above, to be able to hold my hand through the whole process to a successful outcome. Thank you !
I would not say the process has not been traumatic, but I would say that your support was the only thing that made it survivable.”
Solicitor