“Dear Jon,

I wanted to send you an email to set out my gratitude and thanks for all that you have done for me over recent months. Being investigated by the SRA was a position I had never expected to be in and this has inevitably been a period of considerable stress and worry. An investigation for any professional is a genuine nightmare scenario and it is inevitable that you begin to panic that the worst may happen.

However, your calm and measured approach provided me with reassurance from the outset. I am grateful for your reasoned and straight forward advice and opinion delivered in a considerate but honest manner. Your experience and expertise in this specialist area is clearly vast and I am of the firm view that this was the primary reason for the exceptional result you were able to achieve. Words cannot adequately express my gratitude that your diligently and expertly crafted submissions resulted in the SRA closing their investigation. I cannot thank you and your team enough for all your hard work in achieving this fantastic result that allows me to move on with my career.

I am an experienced solicitor but this is a specialist area which requires specialist advice and you are rightly seen as a leader in this field. instructing you to represent me in this matter was the best decision I could have made. I would recommend, in the strongest possible terms, that anyone facing an SRA investigation should immediately seek your expert help and support.

Once again, thank you for all your help and support in dealing with a potentially career threatening issue and achieving the best possible outcome.”